1.1 All orders accepted by Professional Epoxy Coatings UK are subject to these terms and conditions. Descriptions and illustrations shown on the website and in the brochures are intended to give only an appreciation of the goods: specifications may vary slightly. If the items are unavailable no substitute items will be delivered without the permission of the customer.
2.1 Orders can be made by telephone, post or via the secure server on the website. Payment may be made by credit card, by cheque (payable to ‘Professional Epoxy Coatings’ and sent to the address below) or by bank transfer. Professional Epoxy Coatings UK shall confirm the order and the price.
3.1 The prices against the goods include VAT but do not include packing and delivery charges which may be due. All prices may, exceptionally, be subject to change without prior notice but will not change after the order is confirmed by Professional Epoxy Coatings UK.
3.2 Customers outside the UK will not be charged UK VAT. However, you will probably be charged VAT and possibly other taxes in your own country before the goods are delivered to you. You should check what import taxes your country will charge before placing your order. Please note that our prices include UK VAT but this will be deducted at checkout when you select your own country.
4.1 Orders will be subject to a packing and delivery charge.
4.2 Normally items will be dispatched within the estimated dispatch time for the items, if specified, or one working day of receiving the order. If we are unable to dispatch within this time we shall notify you by email or telephone.
4.3 Whenever possible, all items in an order will be dispatched in a single consignment. The longest dispatch time will apply to the whole order.
4.4 It is highly unlikely that an item is missed out of an order. However, providing the customer notifies Professional Epoxy Coatings UK within two working days of receipt of the order, Professional Epoxy Coatings UK will send the missing item free of charge.
Professional Epoxy Coatings UK will only accept returned goods with prior notification.
5.1 Unwanted goods
Credit will be given for items returned if they reach Professional Epoxy Coatings UK in an ‘as sold’ condition within seven days of customer receipt. A refund of the full price paid will be made excluding the cost of inspection, packing and delivery and transaction costs. The cost of returning the goods shall be borne by the customer.
5.2 Damaged goods
If the boxes are damaged on delivery, the customer should indicate this when signing for the delivery.
If the goods are damaged on delivery, providing the customer notifies Professional Epoxy Coatings UK within two days of receipt, goods damaged upon receipt will be replaced or a full refund given. The customer will not bear any additional delivery cost.
Risks associated with the safe keeping of the goods passes to the customer upon delivery. Delivery may be effected, at the option of the customer, by one of two methods:
6.1 When Professional Epoxy Coatings UK delivers the goods to the customer at the customer's premises.
6.2 When Professional Epoxy Coatings UK delivers the goods to the customer at Professional Epoxy Coatings UK premises.
Estimated delivery dates shown on our website are not guaranteed and may be affected by customs procedures in your country if you live outside the UK.
If you have requested delivery outside the UK, our courier will contact you to collect the import VAT and import duty charged by customs in your country. The courier may also charge a handling fee for providing this service. These charges are outside our control and are in addition to the costs shown on your order.
You may cancel your order at any time before it is dispatched.
8.1 Stock items
A refund of the full price paid will be made excluding transaction costs.
8.2 Non-stock items
A refund of the full price paid will be made excluding transaction costs and any other unrecoverable costs we have already incurred due to your order, including manufacturing costs of items made to order.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Complaints about the goods may be made in writing to the address below.